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Welcome to the Support Center. Got questions about Hello? The quickest way to find the answers to your problem is to check our frequently asked questions. If you still couldn’t find the right answer to your question, don’t worry. Simply contact our support team who are happy to help you out.

Support Center

Frequently Asked Questions

Have more questions?

Email us at [email protected]

What is Hello - Talk. Chat. Meet.?

Hello – Talk. Chat. Meet. is a mobile app that connects users within the app and let them have a talk for initial 2:00 minutes.

The idea behind the 2:00 minutes is quite a simple one. It is enough time to have a conversation and see if you hit it off and if you like to extend the call duration. Due to its limitation there is a full focus on the conversation.

Hello – Talk. Chat. Meet. has a reverse thinking system, different to many other apps that connect people. First you talk then you decide if you like to become friends. Different to trends on the market we make sure that everybody has a real chance. No need to wait for matches or follow requests to get accepted.

This is the first question which triggers our mind whenever we explore something new.

Well, the usage of Hello is simple, all you have to do is to download the Hello – Talk. Chat. Meet. app on play store or app store.

Do the signup step by step and once you are done, its a intuitive User Interface which is easy to understand.

  1. Choose the country you want to talk to
  2. Tap on the Hello Call Button in the middle of the screen
  3. Wait until a connection is created
  4. Start talking to new and amazing people from our community

We are happy you found someone worth your time.

There are 3 different ways on how to extend the call duration within the Call:

  1. Tap the circle in the middle to extend for further 2:00 Minutes
  2. Tap the unlimited button to get rid of the call limitation
  3. Tap on the video call button to get unlimited call duration plus the possibility of activating the camera so you can have a face to face video call

Or you can decide to become friends to benefit from the option of having a call, messaging or video calling each other anytime.

Yes, there is an add friend button in the Callscreen which sends a friend request to your match. If it gets accepted you will find him/her  in your Friend list.

From then you can write, call or video call each other anytime.

 

 

 

The username can’t be changed. Also we would like to ask you to choose the username wisely because we hold the right to delete users with inappropriate usernames.

Superhearts have some serious superpowers within Hello -Talk. Chat. Meet.

Superhearts are items used for premium services such as gender  preferences,  making video calls, adding minutes to the call duration and sending call requests to people you have talked before.

 

You can choose the gender of the people you want to talk to, by going to the Gender filter icon on the home screen, and clicking on the gender you prefer. For your information, the Gender-filter increases the chances to match with preferences, it isn’t guaranteed.

Sorry to hear that there is something wrong with your purchase.

If you are an iOS user then you should contact the Appstore because we do not have the permission to cancel any order due to the Itunes policy.

In case you are using an Android and you couldn’t cancel an order then email us at [email protected] within 12 hours after the purchase so we can try to get a refund for you. Still, there is no guarantee that we can cancel the order for you.

At Hello there is no place for people who misbehave.

It isn’t the place to be bad and mean at all, its a place of respect and love. Don’t let anybody destroy the vibe.

That’s why we take special care that our users can report others for any kind of misbehavior anytime. There is a report user button everywhere (Callscreen, Friendlist, Videocallscreen, Chat etc)  where contact between our users happens. Just tap on it and let us know what was wrong with the other one. We take care of the rest. If you couldn’t find the report user button for any reason, please write us an Email at [email protected] with the username of the person and the kind of misbehavior and we will review it manually.